Terms & Conditions

Welcome to Posh Al-Arab Fragrance. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By visiting our website or purchasing products from us, you agree to these Terms & Conditions, our Privacy Policy, and any additional policies published on this website.

If you do not agree with these terms, please discontinue using our website.

2. About Us

Posh Al-Arab Fragrance is an online retailer offering premium perfumes, attars, bakhoor, air fresheners, body sprays, and fragrance-related products.

3. Products

We strive to ensure that:

Product descriptions are accurate.
Images represent the products as closely as possible.
Pricing is correct at the time of publication.

However, slight variations in packaging, bottle design, fragrance notes, or color may occur due to manufacturer updates.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

Prices are shown in the selected currency.

Applicable taxes and shipping charges may be added during checkout where applicable.

5. Orders

We reserve the right to:

Accept or reject any order.
Cancel orders due to pricing errors.
Cancel orders because of product unavailability.
Request additional verification before processing an order.

An order confirmation email does not guarantee acceptance of the order.

6. Payment

We accept secure payment methods available during checkout.

Orders will only be processed after successful payment confirmation unless Cash on Delivery is selected where available.

7. Shipping & Delivery

Delivery times are estimates and may vary due to:

Courier delays
Customs clearance
Weather conditions
Public holidays
Remote locations

We are not responsible for delays caused by third-party courier services.

8. Returns & Refunds

For hygiene and safety reasons, perfumes and fragrance products cannot be returned after opening or use.

Returns may be accepted only if:

Wrong product received
Damaged during delivery
Manufacturing defect

Claims must be reported within 48 hours of delivery along with photos or videos.

Approved refunds will be processed through the original payment method within the applicable processing period.

Shipping charges are generally non-refundable unless the error is from our side.

9. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation may not be possible.

10. User Accounts

When creating an account, you agree to:

Provide accurate information
Keep your password secure
Be responsible for activities under your account

We reserve the right to suspend accounts involved in fraudulent or abusive activities.

11. Intellectual Property

All website content including:

Logos
Images
Product descriptions
Graphics
Text
Designs

are the property of Posh Al-Arab Fragrance unless otherwise stated.

Unauthorized copying or reproduction is prohibited.

12. Limitation of Liability

We shall not be liable for:

Indirect damages
Consequential losses
Loss of profits
Delivery delays beyond our control
Allergic reactions resulting from individual sensitivity

Customers are advised to review ingredient information before use.

13. Prohibited Use

Users must not:

Attempt unauthorized access
Spread malware
Use automated scraping tools
Misuse the website
Violate applicable laws

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, privacy practices, or services.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions become effective immediately upon publication.

16. Governing Law

These Terms shall be governed by the applicable laws of the country in which the transaction is conducted, without prejudice to any mandatory consumer protection laws.

17. Contact Us

For any questions regarding these Terms & Conditions, contact:

Email: poshalarabfragrance@gmail.com

UAE: +971 50 566 8498

Kuwait: +965 5577 4023

Terms & Conditions